There are six reservation-free restaurants and five bars and lounges. 4. Whichever location you choose to visit, Sapphire … They will be glad to know that they helped to make your stay more enjoyable.The Mexican night at our resort is great, we have the opportunity to show the regional dishes and the Mexican dancing.Thank you for your recommendation and we very much appreciate your comments that help us to continue improving our facilities and services. The beach is soft white sand and gorgeous and there are loungers both with and without sun shade. Our final night was spent at the Mexican Fiesta which highlighted many regional dishes and Mexican Dancing. In addition, saying please & thank you goes even further as some of my poolside neighbours discovered. Insulting. They were fun, kind, humorous and always smiling! The walk to the pool/beach from the room was so easy, a 4 minute walk. Sapphire Entertainment, Jacksonville, Florida. Beach was meh, so stick with the pools. The specialty restaurants offer gluten free menu options, however your feedback will be share with our executive Chef.Your valuable comments about the UVC program will be shared with the staff to let them know your thoughts. Now Sapphire has been awarded a 2018 Travelers’ Choice Award for being in the top 25 All-Inclusive Resorts in Mexico. Every one of them was energetic and engaging. We tipped them daily and they seemed to appreciate it by always coming back to us ( the point of the tipping!). There’s something for everyon! Now Sapphire Riviera Cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire … I reserve special praise for the Entertainment Team. The staff in the restaurants and bars are amazing without exception. Being in the hospitality business, I am hard to impress but Now Sapphire definitely made my stay memorable. We now have 3 locations to choose from: Sapphire 60 (Upper East Side), Sapphire 39 (Midtown) and the brand new Sapphire Times Square (Midtown). The whole team are on the go from 10.00am onwards and I don't know how they keep it going with big smiles on their faces at all times. I stayed in the Bahamas in October and was skeptical about resorts after that trip, but this resort had every amenity that we were looking for. Some guests were allowed the wear t shirts and jeans shorts which took away from the ambiance for me.I highly recommend Now Sapphire to everyone traveling to Riviera Maya. Please see our partners for more details. ( The hibachi table at Lemongrass was also a great show and we met some very nice Brits there.) Totally committed, huge amounts of energy and time for everyone. 2. This is the version of our website addressed to speakers of English in Canada. We are truly grateful for your review, which will be shared with the entire staff. #3 was a woman at the lobby bar ( unfortunately I did not get her name- didn't have my glasses on! ) We also stayed here 2 years ago on a family vacation and I must say that the food and shows have greatly improved. Please keep a look out for Denis in the pool bar and Marlen in the Lobby bar. They seem to work pretty long hours and every moment is performed with a smile and genuine attentiveness. Now Sapphire Riviera Cancun: Superb value for money, better than expected - See 10,300 traveler reviews, 9,256 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. The wait staff also serve on the beach which was great as it is HOT. We really needed our assertiveness skills to get out of there. With impressive Mayan architecture and Unlimited-Luxury® privileges, Now Sapphire is the perfect vacation destination for families, couples … SAPPHIRE NOW sessions – to see how becoming an Intelligent Enterprise can help you build resilience and succeed in times of crisis and recovery. We were told the concierge could help us with our gluten sensitivities but after digging in the drawer for ten minutes and not finding anything (I think there was some card we would have been given to present to the restaurants?) SUBSCRIBE NOW. One of the greatest assests of Now Sapphire is the wait staff. Dinner choices were few, especially if we wanted to see the shows at night, timing was a little tricky, but not horrible, usually a wait to get a table. You may need to look around for some of the toppings , condiments etc. We visited the Excellence for a wedding. She went out of her way to include everyone around the area,even those not playing the game. 6. We wish to have the privilege to welcome you again in the near future. He even went out of his way to get fresh coconuts for my aunt haha!But not only Ceasar - everyone we came into contact with was very polite and always wanted to help in every way possible. Because of this we are educated enough that we were able to navigate the buffet and restaurants to some degree. I read many reviews before I left as this was our first trip to Mexico. Pools: Huge, clean and wet. Not gluten free educated...We are all three gluten free and have eaten this way for over five years. It's hard to believe the same few people provided so many activities. Saying that, if peace & quiet is your thing it may be a wise investment.In conclusion, Go. She also led the morning bike ride and did pool aerobics, and those are just the ones I knew about. Also, the layout of the hotel was very appealing. Which ones you like best will depend on your taste but for me the Blue Water Grill for either lunch or dinner ( the steak was great at night ), the Mexican (everything we tried was good ) and the Asian were my favorites. The only place I didn't get good service and a warm reception was in the gift shop and jewlery store. Very educated on GF! fun for all ages, not at all stuffy and boring water aerobics! The food was really good at the buffet, it far exceeded our expectations. I like to think I take the negative reviews with a pinch of salt but of course, some of them can stick in your mind as you travel towards the resort. The beach is federal property so the resort can not deny them the right to walk it.The food at this resort is very good. We unfortunately didn't see any of the night shows put on by this energetic team so I can't comment on that but judging from their performance during the day they would have made it enjoyable. The Market Cafe buffet seemed to be open all the time though I presume they must have closed sometime as there was a new, fresh spread 3 times a day. They keep the pool area ( and the rest of the resort ) very clean and inviting. I can contrast this to the Excellence resort next door (which we didn't chose because it is adults only and we had our son). We wish to have the privilege to welcome you again very soon.Cordially yours,Olivia RodríguezSocial Media Coordinator Now Sapphire Riviera Cancun. Overall the trip was GREAT!!! One of the largest pools I've ever seen. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. The adult pool was great for just hanging out while the main pool was more active. The cleaners do a great job of cleaning and turn down so remember to tip these guys. There are 7 restaurants on site, along with a coffee shop/café. The service was awesome, everyone was super accomodating - I really felt like everyone wanted us to have a good vacation, which we did. We did eat at 2 different restaurants, the Mexican grill and the hibachi grill. Dear Madam,On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced with our service. Great choices, incredibly varied...Returned yesterday from an awesome 14 nights at Sapphire Riviera.I read many reviews before I left as this was our first trip to Mexico. Dear Sir/Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun.We are happy to learn you had a perfect vacation in recent visit to our resort. He was patient with me when I changed our room selection twice and we were able to move to building 6 where my daughter was placed. Dear Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun.We must say we are very sorry and quite surprised to hear what you experienced; this really does not reflect our standards. Your Unlimited-Luxury® amenities include all snacks … Hoping to return soon! These are not jetted tubes which I liked. One tip is don't tip too much at the start of a night as you will be absolutely drunk before you leave as they will just come round with new drinks before you have even finished your existing drink.Entertainment Staff - well what can you say about them - they were the best we have ever come across. My sisters and I played Bingo each day and Laura made it more fun each time. They run the beach groomers several times a day and judging from the long beach walks I took, Now Sapphire does a better job of cleaning the beach then some of the other close by resorts. They made all the activities from daily bungee jumping, pool bingo, beach/pool volleyaball, water "aerobics" ( very fun - must try it we laughed whole time!) All the trash I saw was left by sun worshippers, not from boats.Entertainment: Constant, varied, energetic and thankfully, optional. Great choices, incredibly varied and beautifully presented. For what I paid in my vacation package, overall this place was a positive experience: 1. !We also went to the JUNGLE SPA and I can whole heartily recommend this place. My husband, daughter , her husband and I travelled to the Now Sapphire Feb.24-March 3. The seaweed at the ocean was a bummer, but the sand was gorgeous and we enjoyed the beach and pools.There were only two downsides for us: The restaurants were not accommodating for our gluten sensitivities and they allow sleazy vacation club sales people to be stationed at the resort posing as bell boys as you arrive. 34K likes. Well done to Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco. The daily and nightly entertainment … I hesitate to give it three stars because its really a four star place, but for a gluten free family its only three stars. You knew the tub was clean where the jetted variety are really hard to clean fully. This added a level of stress to our stay. This is such a relaxing, low key resort. The maid service was always good and our mini fridge was always restocked. I am not 100% sold on the all inclusive model as I like the adventure of exploring an area and thanks to trip advisor we nearly hit 100% success on our hotel and restaurant choices, but since we had our 11 year old son I was willing to try it thinking it would reduce the stress of trying to find gluten free meals we can eat. Round the pool we tipped a few dollars about every 3 days and the same at the lobby bar. Our rooms were oceanfront, actually a few feet away from the beach bar (which was awesome. It's live bands. Food: We were there for 14 nights and never got bored. Bring some spare hangers as storage space is a little lacking. There were a some beach vendors but they were never a problem as a simple negative head shake sent the few who approached away. Dear Madam,Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor guests. The entertainment team was super enthusiastic and engaging! One evening the entertainment staff provided a Fire Show on the beach that was truly exciting. And let's not forget CoCo Cafe. Lots of chairs around the pool, clean pool area with towels always available. They were highly accommodating and educated about gluten free meals. The beach volleyball each day was great.Beach - lovely and clean - there was seaweed on the beach but it is not as bad as people make out as it is fine seaweed. Now Sapphire Riviera Cancun: A great welcoming place to relax and have fun - See 10,574 traveler reviews, 9,699 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. The canoe on Saturday full of fruit kabobs was a nice touch. Javascript must be enabled for the correct page display Nightly shows were entertaining, appropriate for all ages, and the right length of time, not too long for antsy kids! Freddy, Marco, Erica, Leo, Marion, Gio... What can I say about them except never let them go! Now Sapphire. We always left $2 for the maid each day and $2 each day at breakfast and Lunch and sometimes a little more for Dinner at non buffet restaurants. The pool Entertainment was very good a lot of excitement all day and in the evening in the theatre room had good shows and they keep everything very exciting and had lot of fun activities throuh out all day and eveningMore, Dear Madam,Thank you very much for your beautiful words about our property, rooms and staff, such a feedback really makes our day.We’ll share your comments with the entire staff, especially with the Entertainment team.We hope to welcome you back soon to the Now Sapphire Riviera Cancun.Cordially yours,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. They were fun, kind, humorous and always smiling! The beach was clean, close to rooms and pool. Dear Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Yes the sea also had seaweed but if you went out far enough it was clear. I was shocked to hear how some people (generally Americans) spoke to the staff...they seemed to think they were second class and did not deserve to be treated with any respect...I think some people should be ashamed of themselves.Bars - Again never a problem at either the lobby bar in the evening or round the pool during the day. My view is that if you are polite to them then they will repay you tenfold with politeness which was the case here...we never had any bad service. The exceptional suites at Now Sapphire Riviera Cancun provide a sparkling, serene space to relax and recharge during your stay. They're like cleaning Ninja's, you never see them but you know they have been. Returned yesterday from an awesome 14 nights at Sapphire Riviera. Now Sapphire Riviera Cancun has what your discerning palate craves. We had a great trip- highly recommend it to everyone!!!! We wish to have the privilege to welcome you again in the near future. We were not bothered with any timeshare or upgrade to preferred club. Returned yesterday from an awesome 14 nights at Sapphire Riviera. Now Sapphire Riviera Cancun (All-Inclusive, Mexico) - Walkthrough and Montage - Duration: 18:29. more. This includes service to the children. Never saw a jelly fish and the surf was trash free. Do not underestimate the resolve of the outstanding Entertainment Team to involve you. as they have them spread around the room. They served us fresh baked gluten free bread and we had the most amazing gluten free wedding cake there. Totally committed, huge amounts of energy and time for everyone. Take a look at the "Miracle on Gay St." Christmas pop-up happening at Sapphire bar in downtown Knoxville. We are already planning our next trip to Now Sapphire. Denis and Juan from the pool bar definitely go above and beyond, as did Lemuel on the beach. At the Mexican restaurant the waiter told us the chef was too busy to talk to us, but we could all have salads - a very uneducated answer. Erica tried to convince us to participate in Zumba EVERY day without fail. The pool bar is always hopping and the wait staff were great. It wasn't too crowded because the lobby is very spacious. Plenty of sun beds around the massive pool and again on the beach. We are also glad to know you enjoyed the food, the activities and our bars. Or you can enjoy a delicious meal in the privacy of your suite. Eh?Like I say, take this with a pinch of salt. We didn't have to wear wrist bands, which was nice. So, I'll bullet point the rest; Great coffee & pastries all day.Rooms: Spacious, cool and comfortable. Room service was great! Save 90%. We will share your comments with the operations staff, especially with Laura, Jonathan and Ivan. In reality we tipped less than this as you just forget in the evenings sometimes. He even got the other waiters to join in on the Ritual. My husband received the nick name of " sexy mustache" from one of the entertainment guys and it stuck all week. All the eateries (Including the buffet) were yummy! floor with a view of the trees(636) The stairs were a challenge but doable. We opted for the preferred club and we were not disappointed. The check in was probably the fastest I've ever experienced. The entertainment crew and staff were phenomenal! These guys go the extra mile and beyond.I reserve special praise for the Entertainment Team. Buffet in marketplace always met everyone's needs. Beautiful, large immaculate rooms. The restaurants are very sensitive to vegetarianism and the menus were well marked if you prefer to avoid meat, but for gluten there was nothing. Continue your visit to www.tripadvisor.com, The pool Entertainment was very good a lot of excitement all day and in the evening in the theatre room had good shows and they keep everything very exciting and had lot of fun activities throuh out all day and evening, Ask AbeBoldt about Now Sapphire Riviera Cancun, Ask Chris M about Now Sapphire Riviera Cancun, Ask Heidim7 about Now Sapphire Riviera Cancun, Not great for gluten free food sensitivities, Ask Michelle B about Now Sapphire Riviera Cancun, Ask Rachel C about Now Sapphire Riviera Cancun, Ask kittycattoronto about Now Sapphire Riviera Cancun, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 6 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 4 websites. I rarely waited more than one minutes for a drink even if it was just water.My only complaint is the resort did not enforce the dress codes for a couple of the restaurants. and luxury comes first and always. When we checked in, we could not get rooms together. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 5. This award is determined by the millions of personal reviews TripAdvisor receives each year. Visit the Strong National Museum of Play or take a wine tasting tour in … Jonathon at the Market Place was a welcome face every time we ate there and the variety of food,including a section for kids, was phenomenal! My family (all adults) traveled to Now Sapphire Feb.22 to Feb.28 and had the time of our lives. We very much appreciate your comments that help us to continue improving our facilities and services. We were on the 3rd. Another night they had an America Idol show allowing guests to preform for prizes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They said it would be 90 minutes but it was nearly 3 hours later that we finally got the $100 certificate (we used it save $100 on the rental car) and we left. The service cannot be beat. I like to think I take the negative reviews with a pinch of salt but of course, some of them can stick in your mind as you travel towards the resort. They seem to work pretty long hours and every moment is performed with a smile and genuine attentiveness. Upon arrival, we were able to change even though our room wasn't ready (we got to the resort around noon). Empire … We are made of stone but still found ourselves wrapped up in their enthusiasm. Our family and friends had a wonderful time at the Now Sapphire from February 26-March 4th. Fun! ... entertainment at nearby Dreams, Now and Sunscape Resorts & … Now Sapphire Riviera Cancun: Great Trip - See 10,282 traveler reviews, 9,225 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. Out trip to Now Sapphire was in early August 2013. Taxes and fees that are shown are estimates only. Ivan greeted us almost as soon as we stepped onto the beach and helped us reserve lounge chairs right away. They will be so happy to hear they contributed to make your stay more enjoyable.We very much appreciate your comments that help us to continue improving our facilities and services. It's a way of life in Mexico. We would like to follow up with our team to review our menus. Even if the vacation club was a good deal (which I still don't know) the way we were treated left a bad taste in my mouth towards the entire chain of resorts. The only negative was the push to buy into their vacation club. Our son's favourites were Freddy and Leo but it is hard to single any of them out as they were all so good. Well done to Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco. Review tags are currently only available for English language reviews. It was as if they got us to agree on a 20 small facts (wouldn't you agree its good to save money?) SUBSCRIBE NOW. Now Sapphire Riviera Cancun, Puerto Morelos. It is nice to be shown to your table even at buffet restaurant and then your waiter comes over and introduces himself and asks what you want to drink. 618 likes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff in the restaurants and bars are amazing without exception. We were two families traveling with 3 sons in each family, two of them age 9, one age 10, one age11, one age 15 and one age 19. The beach itself is constantly cleaned and monitored. Every amenity you’d expect from a AAA Four Diamond resort is included as part of Unlimited-Luxury® at Now Sapphire … However, a conversation with the Preferred Club manager on duty resolved everything. I reserve special praise for the Entertainment Team. So much energy and so friendly to both adults and kids. There were people constantly coming round to see if you want a drink with a big smile, but you could also just go up and get a drink yourself if you wanted to. Check out Lemon Grass for an incredible display of Chef skills. Now Sapphire Riviera Cancun is perfectly situated within a short drive of many activities including archeological sites, ancient ruins, exciting nightlife, and more. The resort needs to enforce it's written policy of not allowing loungers to be saved that are not being used. I have stayed at other AI's in Mexico ,Jamacia an DR and Now Sapphire had not only the best food but the best wait staff. Now Sapphire Riviera Cancun is the perfect antidote — a fresh, enchanting retreat where your relaxation . The buffet is good, lots of choices and has grill stations for omelettes, tacos, burgers etc. Warmest regards, Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. There weren't people on the beach haggling you to buy stuff and I wasn't pressured to look at the products they had for the night of the market. Now Sapphire. Dear Sir / Madam,On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. These guys go the extra mile and beyond. In my opinion the resort is laid out very well and easy to navigate.The room was spacious and clean with no "funny" odors. 450 likes. We were happy with building 6 and my daughter even got a partial ocean view without being preferred(601). We ate there the most often, but if we were there for more than a week I would have been sick of the food. Unlimited-Luxury® Elegant Suites & Rooms World-Class Spa Gourmet Dining Activities & Entertainment Now Sapphire Riviera Cancun is Welcome to Sapphire Entertainment! Bluewater Grill food was great along with Cibu. The fresh salsa bar was our favorite. We will definitely relay the kind words you wrote about Carlos and Javier. They seem very good at cooking beef dishes so if in doubt go for that.Service in restaurant - Quick and friendly. Don't forget your manners folks.Beach: Yes, it's seaweedy. Due to the Covid-19 situation and safety being our top priority, SAPPPHIRE NOW and ASUG Annual Conference in-person event has been replaced with an online digital program. Your feedback will be addressed with the staff.We very much appreciate your comments that help us to continue improving our facilities and services. 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