Quality of a project can be improved by engaging the stakeholders. Perhaps one of the strongest overriding themes was the sense that engaging stakeholders would improve the overall quality of the review.6,8–10,12–24 Systematic reviewers and program officials identified a number of specific areas where stakeholder input improved the scientific quality of the final report, including: 1) framing the review and defining the key questions; 2) helping the team to refine the scope of the review; and 3) establishing appropriate parameters for the population, intervention, comparator, outcome, timing, and settings considered. �yb�kc��������v. Available from: http://www.iom.edu/~/media/Files/Report%20Files/2009/ComparativeEffectivenessResearchPriorities/CER%20report%20brief%2008-13-09.ashx. 2004;8(15):1–148. All rights reserved. Bulk reprints for the pharmaceutical industry. Of all phases of the systematic review, the “Topic refinement and research development” phase was repeatedly identified as the point where stakeholder engagement yielded the greatest benefit, with a preponderance of comments focused on the importance of stakeholder engagement at this phase in order to get buy-in and credibility for the process and product, to ensure the systematic review was scientifically valid, relevant, and useful, and to ensure uptake and use of the review products. Statements in the report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the US Department of Health and Human Services. Figure 1 distinguishes between crisis management, stakeholder engagement and stakeholder … trailer Future work should seek both to verify the appropriateness of the set of benefits and challenges highlighted in this paper and to take the next step of identifying criteria for evaluating the effectiveness of different methods, timing, and intensity of stakeholder engagement. Vale CL, Thompson LC, Murphy C, Forcat S, Hanley B. From this alone, it’s easy to see why it is such a vital part of project management. Systematic reviewers in particular highlighted the importance of engaging the right stakeholders at the right time and explained that the benefit of engagement often depends on the characteristics of the stakeholders involved. Despite a general agreement on the utility, neither the literature scan nor the KI interviews revealed any explicit efforts to evaluate the effectiveness or impact of stakeholder engagement. This is when stakeholders come in handy. This is especially the case in terms of the increasing recognition that those who are affected by decision-making and social schemes have … 2010. You’ve learned how to develop a stakeholder management plan of when to engage stakeholders at in a project. Overall, one of the strongest messages from the KI interviews was the importance of linking the benefits of engaging specific types of stakeholders at different stages of the review process, rather than simply engaging a broad range of stakeholders in all phases of the review as “insurance” or in response to programmatic requirements. Successful stakeholder engagement Step 1 •  Terms & Conditions   Accessed March 1, 2013. TH helped analyze and interpret project material and critically revised the manuscript. Nilsen ES, Myrhaug HT, Johansen M, Oliver S, Oxman AD. Boote J, Barber R, Cooper C. Principles and indicators of successful consumer involvement in NHS research: results of a Delphi study and subgroup analysis. Javascript is currently disabled in your browser. Stakeholder engagement and accountability is essential to successfully impact the strategic plan goals. Pages 13—19, Editor who approved publication: Dr Corrine I Voils, Erika K Cottrell,1 Evelyn P Whitlock,2 Elisabeth Kato,3 Stacey Uhl,4 Suzanne Belinson,5 Christine Chang,3 Ties Hoomans,5,6 David O Meltzer,5,7 Hussein Noorani,5 Karen A Robinson,8 Makalapua Motu'apuaka,9 Johanna Anderson,9 Robin A Paynter,9 Jeanne-Marie Guise9 1Oregon Health and Sciences University, Portland, OR, USA; 2Kaiser Evidence-based Practice Center, Portland, OR, USA; 3Agency for Healthcare Research and Quality, Rockville, MD, USA; 4ECRI-Penn Evidence-based Practice Center, Plymouth Meeting, PA, USA; 5Office of Clinical Affairs, Blue Cross Blue Shield Association, Chicago, IL, USA; 6Institute of Health Policy and Management, Erasmus University Rotterdam, Rotterdam, the Netherlands; 7University of Chicago, Chicago, IL, USA; 8Johns Hopkins University Evidence-based Practice Center, Baltimore, MD, USA; 9Scientific Resource Center for the Agency for Healthcare Research and Quality (AHRQ) Effective Health Care Program, Portland Veterans Affairs (VA) Research Foundation, Portland VA Medical Center, Portland, OR, USA Background: Although there is a growing literature on the process of engaging stakeholders in medical research, there are a lack of clearly-defined measures for reporting and evaluation, which limits the ability to learn from past experience, understand the effectiveness of engagement, or identify which approaches work best. 2012;29(1):79–83. Available from: http://www.pcori.org/assets/Eliciting-Patient-Perspective-in-Patient-Centered-Outcomes-Research-A-Meta-Narrative-Systematic-Review.pdf. 0000003044 00000 n What are the expected benefits of involving stakeholders in systematic reviews? Standing in the way of pr… 0 0000050744 00000 n The stakeholder’s framework is used to identify the needs to analyze the different levels of the issues that occur in the organization; the approach introduces the organizations stake and traces the idea to research the several In short, expected benefits identified by KIs and in the literature clustered into six overarching domains: 1) establishing credibility;6,8–15 2) anticipating controversy;10 3) ensuring transparency and accountability;6,8–10,13–20 4) improving relevance;6,8–10,12–22 5) enhancing quality;6,8–10,12–24 and 6) increasing dissemination and uptake of systematic review findings.6,9,10,12–15,18–22 Perceived challenges included: 1) time;10,12,14,17,18,20,22,23,25,26 2) training and resources (both for stakeholders as well as systematic reviewers);4,10,12,14,17,18,21–23,25 3) finding the right people;9,10,14,17,22,23,25 4) balancing multiple, often competing inputs;10,11,14,23 and 5) understanding when to engage specific types of stakeholders.10,14,23 We discuss each of the overarching benefits and challenges below using context from the KI interviews. There are multiple digital channels that are used to support online stakeholder engagement and corporate communications, bringing a broad range of benefits to both stakeholders and the management process itself. 0000002760 00000 n On balance, effective stakeholder engagement will always win-out. Accessed March 1, 2013. Journal of Comparative Effectiveness Research. Toward this end, this paper examines the following questions: 1) what are the expected benefits of involving stakeholders in systematic reviews, and 2) what are the perceived challenges of involving stakeholders in systematic reviews? Additional positive externalities from engagement (ie, positive consequences of the process that did not directly affect the quality and impact of the review such as building relationships, educating stakeholders about the research process, and personal benefits of involvement) were not included in the scope of this report. Cottrell E, Whitlock E, Kato E, et al. One of the more recent developments in this evolution is the active engagement of stakeholders (ie, a person or group with a vested interest in a particular clinical decision and the evidence that supports that decision1) in the selection, design, funding, and conduct of medical research, including systematic reviews. Wood in 1997. Agency for Healthcare Research and Quality; [updated February 2014]. There can be conflict and a loss of control of the agenda. Accessed March 1, 2013. MT-DIRC St. Louis 6/5/2017. Stakeholder engagement, from the outset, helps build involvement and a sense of continuation to a new future. The results of this study are an important first step toward developing mechanisms for evaluating the effectiveness of stakeholder engagement in systematic reviews. [Prepared by the Scientific Resource Center under Contract No 290-2012-00004-C]; Agency for Healthcare Research and Quality; 2014. The most complete project management glossary for professional project managers. •  Associations & Partners   Ch 7: Monitoring the success of stakeholder engagement: Literature review pp. Involving consumers in research and development agenda setting for the NHS: developing an evidence-based approach (Structured abstract). Available from: http://www.ukcrc.org/wp-content/uploads/2014/03/Piricom+Review+Final+2010.pdf. http://www.ahrq.gov/research/findings/evidence-based-reports/stakeholderguide/stakeholdr.pdf, http://www.iom.edu/~/media/Files/Report%20Files/2009/ComparativeEffectivenessResearchPriorities/CER%20report%20brief%2008-13-09.ashx, http://pcori.org/assets/pdfs/Expert%20Interviews%20Part%201.pdf, http://www.ukcrc.org/wp-content/uploads/2014/03/Piricom+Review+Final+2010.pdf, http://effectivehealthcare.ahrq.gov/ehc/products/581/1883/stakeholder-engagement-benefits-report-140318.pdf, http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD004563.pub2/abstract, http://www.pcori.org/assets/Eliciting-Patient-Perspective-in-Patient-Centered-Outcomes-Research-A-Meta-Narrative-Systematic-Review.pdf, http://www.invo.org.uk/wp-content/uploads/2012/10/INVOLVEPublicInvolvementSystematicReviews2012.pdf, http://consumers.cochrane.org/sites/consumers.cochrane.org/files/uploads/Consumer%20Involvement%20in%20the%20Cochrane%20Collaboration%20Background%20paper.pdf, Creative Commons Attribution - Non Commercial (unported, v3.0) License. Systematic reviewers credited stakeholder input with identifying nuances that were integral in helping to clearly define the population, intervention, comparator, outcome, timing, and settings considered in a given review. To supplement the information gleaned from the limited literature in this area, we conducted a series of semi-structured interviews with systematic reviewers who engage stakeholders in their work, program/policy officials who commission and/or use systematic reviews, and stakeholders who have been involved in the systematic review or research process. Available from: http://www.ahrq.gov/research/findings/evidence-based-reports/stakeholderguide/stakeholdr.pdf. •  software development by maffey.com Defining appropriate responses requires an understanding of each stakeholder’s levels of support and receptiveness to messages about the project: this is the engagement strategy and the precursor to a targeted communication plan. You can learn about our use of cookies by reading our Privacy Policy. Business is building relationships. Build the project around the engagement Many projects can fail to live up to their potential because the stakeholder engagement was not recognised as an integral part of the process. Journal of Comparative Effectiveness Research. Serious issues which can affect our project can be diminishing at early stage by engaging all the stakeholders. Moreover, as highlighted above, stakeholders who are not intimately familiar with the scientific review process may need substantial training in order to make valuable contributions. 2013;66(6):666–674. Challenges included: time; training and resources; finding the right people; balancing multiple inputs; and understanding how to match the right type of stakeholder to the right time in the systematic review process. 2012;15(3):229–241. Health Expectations. Engaging stakeholders in the review process was described as a key aspect of ensuring transparency and accountability, particularly in situations where systematic reviews directly determine policy.6,8–10,13–20 KIs from the stakeholder and program/policy perspective suggested that engaging a broader community in the process is a democratic right or moral imperative. Accessed March 1, 2013. They mistakenly place stakeholder engagement in the outreach buckets of public relations or communications. If you need to rely on face-to-face meetings, press adverts, letters, paper questionnaires, consultation roadshows and other resource- and cost-intensive methods, it restricts the opportunities you have to engage with stakeholders. SU helped analyze and interpret project material and critically revised the manuscript. Institute of Medicine of the National Academies; 2009. 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